1. What payment methods do you accept?

Visa, Mastercard, Amex, Discover, UnionPay, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna.

2. What currency do you use?

All payments are processed in GBP (£).

3. Is my payment secure?

Yes. All transactions are encrypted and processed through secure gateways. We do not store payment details.

4. When will my order be confirmed?

You will receive an order confirmation email once your payment is successfully completed.

5. Why did my payment fail?

Check your card details, try another method, or contact your bank. Orders are only processed after successful payment.

6. Do you offer fraud protection?

Yes. Suspicious orders may require additional verification or may be cancelled.

Shipping

7. How long does delivery take?

  • Processing: 1–3 business days

  • Transit (DHL): 2–4 business days

8. Do you offer free shipping?

Yes, across the United Kingdom.

9. Do you ship outside the UK?

No. UK-only shipping.
Note: No delivery to P.O. Boxes.

10. When will I receive tracking info?

Tracking details are emailed within 24 hours after dispatch.

11. Can I change my address or cancel my order?

Yes, within 24 hours. Email: contact@qvec.co.uk 

Returns & Refunds

12. Do you accept returns?

Yes. Email us to start a return: contact@qvec.co.uk 

13. What is your return window?

14 days from delivery.

14. What condition must items be in?

New, unused, and in original packaging with all accessories.

15. Do you accept exchanges?

Yes, within the 14-day window.

16. Who pays for return shipping?

Customers are responsible for return shipping. No restocking fees.

17. When will I receive my refund?

Within 10 business days after we receive and inspect the item.